Ticket Classification Dashboard

AI-powered support ticket routing with confidence thresholding

Enter Support Ticket

Confidence Threshold: 0.75

Tickets below this confidence will be routed to human agents

Classification Results

Predicted Department

Confidence:

All Department Probabilities

What does this mean?

AUTO_ROUTE: High confidence - ticket can be automatically routed
ROUTE_TO_HUMAN: Low confidence - human review recommended

Classifying ticket...

CNN Text Classifier | Test Accuracy: 67.2% | Macro-F1: 58.2% | Latency: 1.28ms